SHIPPING

Shipping Costs


Most items sold on GAPGarage.ca will have a shipping fee. The shipping price appears underneath the item price in the virtual shopping cart before finalizing your purchase. The exact shipping price and time varies, depending on product size, delivery method, and other factors. Offer does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery.
There's a minimum charge on every order + a cost that varies depending on the weight of the package and the destination.

 

 


Shipping / Delivery Times


Because our products ship from warehouses and manufacturers across the continent, exact shipping method and times will vary by item. Also, your items may not ship together or arrive at the same time.

 

 

 

LTL Freight Items


Free Freight does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon. Please allow 7 to 14 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes. Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.

 

 

 

Packaging Damage


Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at VENTES@GAPINC.CA or call us and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order. If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.

 

 

 

Concealed Damage


Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at VENTES@GAPINC.CA or call us and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.

 

 

 

RETURN POLICY


The vast majority of products available at GAPGarage.ca are returnable. To initiate a return, you must request a Return Authorization Number (RA#) within 15 days of receipt of the product. All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs. Some products require a 20% restocking fee and are subject to inspection before a credit is issued. GAPGarage.ca does not accept returns on used items, custom-painted products or items shipped via truck freight. GAPGarage.ca will not reimburse labor charges or installation fees under any circumstances. GAPGarage.ca not reimburse for any damages incurred during installation or use of product. Orders placed using PayPal must pass an inspection before any credit will be issued.

All return items require a Return Authorization Number (RA#). To get an RA#, send a message to VENTES@GAPINC.ca. We'll call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#. Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 20% restocking fee. GAPGarage.ca is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box.

 

 


DEFECTIVE ITEMS


If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label. To get a shipping label and a valid RA#, see our full return procedure above. Once you've received the label and the RA#, ship the defective item as instructed by your customer care specialist. Once we've confirmed the package is in transit we'll ship you a replacement or credit your account.

 



RESTOCKING FEES


GAPGarage.ca does not charge a restocking fee for returning most items. However, for some items, a restocking fee applies. A 20% restocking fee also applies to the following: • Shipments returned without a proper Return Authorization Number (RA#) clearly posted on the box

 

 

 CREDITS


All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit: • The item(s) must be returned in a new condition All items returned for a refund or exchange must be in a new and ready-to-sell condition. This includes all installation hardware, instructions, packaging and paperwork. • The returned package must be clearly labeled with a proper Return Authorization Number (RA#) Items returned without an RA# clearly displayed on the box will be charged a 20% restocking fee. The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs. We'll send an email confirming receipt of your return and your credit. Please allow an additional 5-7 business days for your bank to process the credit to your account.

 



EXCHANGES / REPLACEMENTS


Items to be replaced must meet the same conditions as items returned to GAPGarage.ca for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order. If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products. If you need a replacement item right away, we suggest placing a new order on our website, call us or email us VENTES@GAPINC.ca. Express shipping charges may apply for rush orders. Shipments without a proper Return Authorization Number (RA#) will be charged a 20% restocking fee.

 



NON-RETURNABLE PRODUCTS


Most of the items available at GAPGarage.ca may be returned for full or partial credit. However, some items for your specific application are not returnable. In the case of defect or our error, these items may be returned for full or partial credit, depending on the circumstances. The vast majority of our customers are extremely happy with their items and never need to return them.